CASE STUDY
Clean Notts is driven by Mara Carcea and Reggie Brown, the team you can be confident that will work tirelessly to achieve the highest standards of cleanliness for your establishment.
They are a dedicated force that can be relied upon 24hrs a day. With many years experience between them the passion for quality cleaning is stronger than ever. Our ethos is for our customers to “See The Difference”
Office Cleaning
CT Skills
The Challenge
The client insisted that a number of different requirements were needed after their sites were not being properly managed and the cleanliness was not of a suitable standard by a previous company. Just like any business paying good money to have their premises cleaned, this is something that should have been done to the highest standard, day after day.
CT Skills have 3 office sites and are situated over 2 cities (Nottingham & Derby). They have a strict cleaning time schedule that needed to be followed for all sites, due to their fire regulations. The layout of the buildings consists of open plan offices, boardroom offices, multiple toilet facilities, staff kitchens/areas, meeting rooms, stairs wells and reception areas.
One of the concerns was that previously there had been lots of changes with the personnel, something that we could reassure our client with even over several sites, we could guarantee that the teams used would be regular ones. We feel that this gives stability, consistency and a build-up of trust. We work closely with our cleaning staff, we know a happy team is a productive team, and at Cleannotts employing the right staff member is essential.
The Solution
At one of the sites there were three current staff that the client had expressed a keenness to stay and after an initial onsite training course we transferred the staff in-line with TUPE, but also making changes to the working processes and systems.
We kept close checks to determine our standards were being achieved.
The inherent issues upon taking over the contract was the absence of a quality management system, resulting in no quality audits being conducted, ongoing training was neglected and any feedback wasn’t being collected. This all leads to a team being deflated, and complacency setting in. We assessed the situation by working initially onsite, which gave us first-hand knowledge of what was needed in the structure for the management system. We have a policy of working close with our staff on new contracts, this give us the reassurance that the system suits all working practices and gives us a backup structure in case of illness/holidays etc.
Benefits
Cleannotts always use the best cleaning products and equipment available on the market, we use one of the industry’s leading suppliers; as we won’t compromise on quality and we certainly don’t expect our customers to.
Using good quality products have a positive effect on the standard of cleaning, improving cleanliness, freshness and the efficiency of the staff.
Our office cleaning mission is to provide a service that will take the worry and the hassle away from our clients of having to deal with issues that to be honest! Shouldn’t be dealing with. We will provide guaranteed, quality office cleaning with the support of regular management checks and internal training and development. We can only be happy if you are happy.
Clean Notts will work on a trial basis to prove we are the best when it comes to cleaning specialist. We can work on a rolling month to month contract if you choose, no need to sign a long binding contract. We believe that once you experience our professional approach, this is as good as a contract. We have a 100% retaining record and are very proud of it. Complimentary services are offered to our customers, just to make life that little bit easier for them, we can arrange these without you having the hassle of looking elsewhere.
Office carpets can have lots of foot traffic causing a build-up of stainage and dirt, this has a reflection on your business if left.
We can arrange for one of our operatives to clean your carpets effectively with one of
our top of the range cleaners, leaving them looking and smelling fantastic.
Internal windows are always covered with your office cleaning service, but what about the outside? No need to waste time trying to find a good window cleaning company, as we can do that for you.
Hygiene consumables can be supplied through Clean Notts at a very competitive rate. No need to pay over the odds for your hand soaps, hand towels, toilet rolls etc, we can take the headache away.
Replacement bulbs can be a pain to sort out, not anymore, we are at your service.
We at Clean Notts have a collective passion about cleaning and we would really like you to experience our drive to provide a high quality service in your working office environment. We realise that this is an important part of any business, that is why we would like to CLEAN for you.
“See The Difference” is our adopted brand tagline, we believe so much in our ability to make that difference to your work environment and we would like you to see the difference too.
CT Skills are planning to open another site, we are working with them on the after build/renovation clean and then continue to provide a cleaning service for them, it’s great to be a part of one of our working partners development for the last 5years and Clean Notts will continue to deliver excellent services to our clients.
